Refund & Cancellation Policy

profession.bio provides annual hosting for ₹500 per subdomain per year. The service is subscription-based with pre-paid annual billing. Given the nature of domain-based hosting (where a subdomain is reserved exclusively for you), the service is considered rendered upon activation and is therefore non-refundable.

Your hosting subscription is considered activated when any of the following occur:

• Your subdomain has been provisioned in our system (the name is reserved for you)
• Your uploaded files have been deployed and are publicly accessible at yourname.profession.bio
• Your payment has been confirmed as received (even if deployment is still pending due to admin review)

Once any of these conditions are met, the service is deemed rendered and the standard non-refundable policy applies.

No refund will be issued in any of the following circumstances:

• Change of mind after the hosting subscription has been activated
• Unused subscription period — partial refunds for unused months are not provided
• Content violations — if your site is suspended due to a violation of our Terms & Conditions, no refund is issued
• Excessive traffic termination — if service is terminated due to resource usage as described in Terms §7, no refund is issued (this risk is disclosed before payment)
• Infrastructure failure — if the service is disrupted or discontinued due to our upstream hosting provider (SunlightHost), no refund is issued for the remaining subscription period (this risk is disclosed in Terms §6 and accepted at time of payment)
• Non-renewal — failure to renew at the end of the annual term does not entitle you to a refund of any previously paid subscription fee
• Failure to upload files — if you paid but never uploaded any site files, the subdomain reservation is still considered rendered; no refund applies
• Technical issues on your device — problems specific to your browser, network, or device are not grounds for a refund

A refund may be considered in the following limited circumstances only:

• Duplicate payment: If the same order was charged twice due to a technical error, a full refund of the duplicate charge will be issued
• Subdomain unavailable before activation: If the subdomain you requested becomes unavailable after payment but before deployment, and no mutually acceptable alternative is found within 7 days, a full refund will be issued
• Payment taken but no service provisioned: If payment was successfully captured but the service could not be provisioned due to a technical fault on our end, and the issue cannot be resolved within 7 days, a full refund will be issued

You may cancel your hosting subscription at any time by:

• Deleting your site from your dashboard, or
• Emailing support@profession.bio requesting cancellation

Cancellation will stop renewal reminders and remove your site from our systems. However, no refund of the remaining subscription period will be issued upon user-initiated cancellation.

If you do not wish to renew at the end of your annual term, simply do not make a renewal payment — your site will expire automatically and no further charges will occur. profession.bio does not auto-renew or charge you without explicit action on your part.

profession.bio reserves the right to cancel or suspend your hosting in the circumstances described in our Terms & Conditions (Sections 6, 7, and 8). In summary:

• Terms violation — immediate suspension, no refund
• Legal / court order — immediate suspension, no refund
• Excessive resource usage — suspension after notice, no refund
• Infrastructure failure — suspension/discontinuation, no refund for remaining period

We will make reasonable efforts to notify you by email before service termination in non-emergency situations (traffic/resource issues). Emergency terminations (legal violations, malicious content) may occur without prior notice.

If you believe you are eligible for a refund under Section 4, please contact us:

• Email: support@profession.bio
• Subject line: "Refund Request — [your subdomain name]"
• Include: Your registered email, the subdomain name, the Razorpay Order ID or Payment ID, and a brief description of the issue

We will acknowledge your request within 2 business days and respond with a decision within 7 business days. If a refund is approved, it will be processed to the original payment method within 5–7 additional business days, depending on your bank or payment provider.

We encourage you to contact us directly at support@profession.bio before raising a dispute with your bank or payment provider. Most issues can be resolved quickly and amicably.

If you initiate a chargeback for a transaction that does not meet the refund criteria in this policy:

• Your account will be suspended immediately pending investigation
• We will provide Razorpay and your payment provider with evidence that the service was delivered in accordance with these Terms
• False or unjustified chargebacks may result in permanent account termination and may be reported to relevant payment networks

This Refund & Cancellation Policy is governed by the laws of India, including the Consumer Protection Act, 2019 and applicable RBI guidelines on payment processing. Disputes will be subject to the exclusive jurisdiction of courts in India.

By completing payment on profession.bio you confirm that you have read, understood, and accepted this Refund & Cancellation Policy in full.